Video diagnosis for your appliance
Up to 20 minutes on a video call to evaluate your appliance's fault and know the next steps.
Lakeland, FL.
How it works
- You send your request online or by phone, with photos or videos of the fault.
- We review it to see if a remote evaluation can be useful. This review is not a free technical consultation.
- You accept the conditions and we hold your time.
- You pay in your client portal (card or Zelle) at least 2 hours before the session. If it isn't paid by then, the time is released.
- We verify the payment. A screenshot is not a verified payment.
- We confirm your session and send the link or call on the app you chose.
- Video session of up to 20 minutes.
- Same-day summary: appliance, symptom, checks, confirmed findings, open hypotheses, limits and next step.
If we think your case can't get a useful remote evaluation, we tell you before any payment and we don't charge you.
What we need from you
- Name, phone and where the appliance is.
- Appliance type, brand, model and serial number.
- What fails, and any error codes.
- Photos or videos of the fault and a general view of the area around it.
If you can't reach the label or take a picture without moving or opening the appliance, just tell us. Never move or open anything unsafely to get information. We only ask for the images we need and we don't record video calls by default.
Credit toward an in-person service
Your first completed remote session gives you a credit of up to $60, once, for a later in-person service on the same appliance and fault. Additional sessions don't add more credit. A missed session doesn't generate credit.
Example: in-person review is $80 call-out + $70 diagnosis = $150 before applicable taxes. With your $60 credit, $90 remains.
Changes and cancellations
- Changing your time is free, as many times as you need, if you ask at least 2 hours before the session (exactly 2 hours counts), subject to availability. Your payment stays valid.
- If you cancel, the payment is not refunded, but you keep the option to reschedule.
- Changes with less than 2 hours' notice or a missed session lose the $60. A new booking is needed and no credit is generated.
Problems on ENGIFIX's side or with the video platform are reviewed case by case and are not treated as the customer's fault. This clause, safety terms, privacy and file retention are pending professional review and are not final.
Safety during the session
Tell us any known risk and keep the area safe. You can stop any check at any time, and we stop it if we see a risk. We never ask you to work on gas, sealed refrigerant systems, exposed live circuits, safety protections or the inside of a microwave. A gas smell, smoke or electric shocks end the normal procedure.
Emergency instructions and scope are pending professional review.
Request remote diagnosis
Sending this form does not book a session. We review your case first and then contact you. You can also call (813) 375-0098.