Privacy Policy

Effective Date: October 19, 2026

BIOLAB ENGINEERING LLC, doing business as ENGIFIX (“ENGIFIX,” “we,” “us,” or “our”), operates the website engifix.com and provides residential appliance diagnostic and repair services. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following types of information when you interact with us through our website, phone, text message, or in-person service visits:

Contact information: name, phone number, email address, and service address.
Service information: appliance type, brand, model, symptoms reported, and service history.
Communication records: messages exchanged with us via phone, SMS/text message, WhatsApp, or email, for quality and record-keeping purposes.
Payment information: processed through our third-party payment and field service management systems; we do not store full payment card numbers.

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and manage service appointments.
Communicate with you about your service request, including diagnostics, estimates, technician arrival, and follow-ups.
Provide customer support and respond to inquiries.
Maintain accurate service and billing records.
Improve our services and customer experience.

We do not use your information for purposes unrelated to the service relationship without your consent.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, or disclosure. Access to customer information is limited to personnel and service providers who need it to perform their job functions.

4. SMS / Text Messaging

If you provide your mobile phone number and affirmatively consent to receive SMS communications from ENGIFIX, you may receive service-related text messages from ENGIFIX, including but not limited to:

Customer support communications
Appointment scheduling and confirmations
Technician arrival notifications
Service updates
Estimates and quotes
Repair follow-ups
Other service-related communications

Message frequency varies. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.

For help at any time, reply HELP or contact us directly at the information listed in the Contact section below.

Consent to receive SMS messages is not a condition of purchasing any service from ENGIFIX.

We do not share or sell SMS opt-in consent or mobile phone numbers collected for SMS consent purposes to third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes, regardless of any other agreements that may exist.

We do not sell your personal information. We also do not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that process information on our behalf only as reasonably necessary to operate ENGIFIX, provide requested services, process transactions, communicate with customers, maintain records, or comply with law. We may share information with:

Service providers who help us operate our business (such as field service management, payment processing, and communication platforms), solely to perform services on our behalf.
Advertising and analytics providers, such as Meta Platforms, Inc., as described in Section 6. We do not send them your name, phone number, email address, or the details of your service request.
Legal authorities, when required by law or to protect our rights, property, or safety, or that of our customers.

6. Cookies, Analytics and Advertising Pixels

Our website uses cookies and similar technologies to support basic functions, such as remembering your language preference.

We also use the Meta Pixel, a tool provided by Meta Platforms, Inc., to measure visits to our website and clicks on our call and WhatsApp buttons, and to measure and improve our advertising on Facebook and Instagram. Meta may collect information such as your browser, device, pages visited, and these actions, and may combine it with information it holds under its own policies.

We do not send your name, phone number, email address, or the details of your service request to Meta or other advertising tools.

You can limit this tracking by adjusting your browser's cookie settings, using a browser that blocks third-party trackers, or managing your ad preferences in your Facebook and Instagram account settings.

7. Service Documentation and Photographs

When reasonably necessary for diagnosis, repair, warranty administration, safety, quality control, or service documentation, ENGIFIX may create or retain photographs and technical notes concerning the appliance, components, installation, connections, surrounding work area, or observed condition. We will not use identifiable images of a customer or the interior of a residence for advertising without separate permission where required.

8. Data Retention

We retain customer and service information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Choices

You may contact us at any time to ask about the information we hold about you, request corrections, or ask us to stop contacting you for non-essential communications, subject to any legal or contractual obligations (such as active service requests).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

BIOLAB ENGINEERING LLC d/b/a ENGIFIX Website: https://engifix.com Email: support@engifix.com · Phone: (813) 375-0098